Thank you for using the Maia Care Incorporated (“Maia Care” or “Maia”) mobile device application. These Terms of Service (“Terms”) govern your use of all Maia Care Services (“Maia Services”), and specifically the Maia mobile application (the “App”) and Maia Care Content (“Maia Content”).
These Terms represent a binding contract between you and us, and by creating an account or otherwise accessing or using Maia Services, you expressly agree to be bound by them. These Terms affect your rights and designate the governing law and forum for the resolution of any and all disputes. If you do not agree to be bound by these Terms, you may not use Maia Services.
Maia Care provides you and authorized caregivers access to the App and supporting services. When you create a Maia account, we require you to provide information about yourself, including your name, email address and a password (if you do not choose to use social login credentials from a service such as Google Sign-In).
You agree that the account information provided by you will be accurate, current, and in a form sufficient to allow us to contact you from time to time. You agree that we may send communications to your email address for customer service, promotions, and other matters. You may choose to opt out of some of this email correspondence. Please note that we will still send you account-related emails as applicable, such as password reset emails.
Maia Care Incorporated does not offer medical advice of any kind, and no part of the Maia Services is intended to be a substitute for professional medical advice, diagnosis, or treatment. You should not construe it as such. You should always seek the advice of your own physician or other qualified healthcare provider with any questions you have about a medical condition. Maia Care does not provide any services which are required to be performed by an individual licensed under the Nurse Practice Act, nor any services that are deemed “home services” or “in-home services” under applicable law.
A Maia Care subscription is for a set of users in one senior caregiver circle. Billing commences 30 days from the start of a subscription, and continues every month until the subscription is terminated. All charges are non-refundable. A subscription can be terminated at any time, including prior to the initial charge in the first 30-day period. Subscriptions can be canceled at any time in the Maia app under the “Manage subscription” option under “My account”. A canceled subscription can be reinstated within 90 days of cancellation.
Maia Care reserves the right to modify or discontinue subscription plans, features, and pricing at its discretion. Users will be notified of any changes that might affect their subscription. Maia Care reserves the right to terminate access or change the level of service with 30 days written notice. It is the intention of Maia Care to allow Charter Program users to use the App to support seniors not affiliated with any Maia Care customer or partner, indefinitely at no charge, for as long as the App remains in regular use by the user for the specific senior in the Charter Program.