Privacy Policy

Effective Date: December 1, 2022
Maia Care Incorporated (“Maia Care” or “Maia”) values its customers and respects their privacy and information. This Privacy Policy details how Maia Care handles and maintains the information collected when you use a Maia application directly from Maia Care or delivered through a relationship with one of our customers, or visit the website found at, (collectively, “Maia Services”). Use of Maia Services is governed by our Terms of Use at This policy describes our disclosure policies, as well as the choices that you have regarding use, access, and correction of your information. This policy does not cover information you may choose to share with other users of Maia Services.
We encourage you to review this Privacy Policy, which may be updated periodically. Your use of Maia Services constitutes consent to the terms contained in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use the Maia Services.

Information We Collect

Information That You Provide.We collect personally identifiable information about you which you affirmatively choose to submit to us, that may include names, months and years of birth, e-mail addresses, postal addresses, phone numbers, gender, ethnicity, and marital status. As a part of the Maia Services, we may also gather sensitive personal health and caregiving information. From time to time we may automatically collect certain information that may be considered personally identifiable information, such as the IP address of your computer or network connection.
We also collect any content that you create or upload when using Maia Services. This may include, but is not limited to, care notes, concerns, audio text, images, videos, and calendar events.
Usage Information. We may collect other non-personally identifiable information such as Maia application usage patterns and references to specific Maia content. This information is used in the aggregate to improve Maia offerings.

How We Use Information We Collect

We use the information that we collect to provide you with Maia Services. We use your information as necessary to facilitate communication between you and us regarding Maia Services, as well as to improve Maia Services. We may use your information to contact you in the future to provide information that we believe will be of interest to you. As necessary to provide the Maia Services, we share pertinent personal information with select affiliates and partners for the purposes of customer support, account management, and similar. We do not sell, trade, share, or rent your personal information provided by you to us through our Maia Services to third parties who provide no affiliated services or support.
We may disclose information about you to third parties if we have a good-faith belief that we are required to do so by law or legal process, to respond to legal claims, or to protect our rights, property, or safety, or the rights, property, or safety of others. We may disclose information about you to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of our assets. The successor organization’s use and disclosure of your personal information will continue to be subject to this policy unless (i) a court orders otherwise; or (ii) the successor organization gives you notice that your personal information will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the Maia Services). If you submit personal information after such a transfer, that information may be subject to the successor entity’s policy.

Social Features of Maia Care

If you provide information in any social feature of the Maia Services (for example, via online discussion forum), or to any other party through the Services, you should be aware that by doing so you are choosing to share your information with others and that Maia Care is unable to control how, when, or with whom those other parties may share your information.

Information Security

Maia Care takes commercially reasonable security measures to protect the information submitted to us. However, no method of transmission over the internet, or method of electronic security, is 100% secure. Therefore we cannot guarantee its absolute security. We encourage our customers and partners to retain copies of all uploaded information on their own systems.


Other than as expressly set forth herein, Maia Care does not sell or otherwise share your personal information with third parties.

Consent to Transfer

Maia Care Incorporated is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Maia Services, or providing us with any information, you consent to this transfer, processing and storage of your information in the United States.

Questions or Comments

If you have any questions or comments about this Privacy Policy, the practices, or use of the website or Maia Services, please feel free to contact us at: Maia Care Incorporated, 28 Marion Avenue, Albany, NY 12203 Attention Privacy.