App Help

Browse tips and step-by-step video guides to get the most out of the app

Home
Navigation bar
Use the navigation bar to jump to key screens at any time. The Maia icon brings you to this Home screen. Holding the Maia icon down activates these Tips.
Care Snapshot
You can ask Maia to summarize care issues and notes for any period of time by requesting a Care Snapshot. The Snapshot is generated dynamically, but it can take several seconds, so you will be notified when it is complete.
Care Log
You can keep track of important health indicators, such as activities, eating, hydration, and mood. You can also track personal care items, symptoms of health conditions, and vital signs. Any caregiver in a Circle can log an entry and others can see the activity in real time.
Care Notes
You can record care events as text or audio notes, and include an image or video.
Events
Use the shared calendar to coordinate and manage appointments, tasks, and medication reminders.
Care Stream
Use the private secure Care Stream to create group text threads with members of a Care Circle. Maia can analyze the messages to identify issues that should be included in Care Snapshots.
Care Documents
You can store critical documents and images and share them as appropriate.
Profile
Maia maintains a profile of your older adult and their caregiver circle that can be reviewed by Maia and updated by members of the Care Circle.
Moments
You can capture memories as pictures or videos. You and other caregivers can comment on and share Moments in a stream.
Senior name
The active profile and Care Circle is indicated by the name of the older adult. Using the down arrow, you can manage a profile, switch to a different profile, add a senior circle, or link one or more circles to share Moments, Events, and/or Care Documents.
Notification icon
The notification icon is lit when there is a special alert for you. Tap it to see all active notifications.
Hamburger
Use the "hamburger" menu to manage your account, set up notifications, find help, rate the Maia app and sign out.
Investigate
Ask Maia
You can express a concern or select a common concern and let Maia guide you to suggestions.
Explore library
You can always explore Maia's library of 20,000 articles designed for caregivers of older adults.
Maia insights
When Maia uncovers a hidden issue, an Insight is presented for you to investigate.
Care management
Suggestions can also be provided by trusted care managers from a health plan or healthcare provider.
Suggestion summary
Suggestions
This is where you can investigate, share or archive any of the issues identified by or for you.
Info
Press the small "info" icon to get some background on the issue.
Issue
Tap on the issue to see more details on the suggestion screen.
Suggestion
Tap on a suggestion to view the article. If there is more than one article, the suggestion will expand and you can view all of the articles.
Priority
Use the Priority button to see only prioritized suggestions.
Suggestions detail
Issue and risks
Each issue has a set of associated risks.
Suggestions
Each issue also contains one or more suggestions to help deal with the issue. Selecting a suggestion shows a set of articles, or goes directly to the article if there is only one.
Care Stream
You can share any suggestion with other members of the caregiver circle.
Library
Entire screen
You can research the entire Maia Knowledge Base by entering a search term or browsing any of the category folders/topics.
Events
+ Add Event
Add a reminder, task, appointment, or medication schedule that can be managed on the shared calendar.
Calendar
Days that contain events are flagged with a green dot.
Group and filter
You can group events by type and filter by type, date and owner.
Care Stream
Meet
You can start or schedule a video meeting within the Maia app. You can select one or more circle users or a group.
Groups
You can create groups to share messages about particular topics and with specific users. Any user in a circle can create a new group and select the participants.
DM
Users within a circle can exchange secure direct messages with one another.
Care Stream
You can edit, delete, copy, star or reply to any message by pressing on it.
Services
Services
You can quickly find information on services available in your area, in categories that include transportation, meals, delivery services, and legal assistance. The list is customized by Maia Care and their partners.
Care Notes
Entire screen
At any time, you can create a text or audio note, and add an image or video, to document a care event. Your fellow caregivers will see the note, unless you choose to keep it private.
Manage
Profile
You can review and update the profile of your older adult and their caregivers circle. Maia monitors interactions and events and updates the profile to help discover hidden risks.
Assessment
You can always update the assessment data you provided.
Care documents
You can create a care record by uploading a document or image. The documents can be classified, organized, attached to the profile and shared.
Caregiver circle
This is where you manage the set of authorized users in the active caregiver circle.
Remove
You can remove the profile of an older adult and their caregiver circle. Removing a profile eliminates access to all data. Separately, you can manage a subscription under the hamburger menu.
My account
My account
You can update account fields by touching the edit icon.
Manage subscription
Subscriptions are managed by the Primary Caregiver. You can see the details of your subscription, update card data, or cancel the subscription.
Notification setting
You can select if and how you want to receive notifications. Any and all can be delivered to your mobile device, in the Maia app, or as an SMS text message.