Help center
How does Maia help me?
- Identifies issues and makes suggestions for actions
- Supports Suggestions with trusted articles not available on the internet
- Makes it easy to share Moods, Memories, and Suggestions in a Circle
- Provides secure group messaging with dedicated channels and DMs
- Automatically tracks events, messages, documents, and Care Notes
How does Maia gather information?
- Provide an initial assessment in a minute to start a Profile
- Update the assessment and the Profile at any time
- Maia asks for additional clarifying information in context
- Maia monitors Care Notes and Care Streams
- Maia can gather health data from providers and health plans
What can I do with Maia?
- Easily share Moods, Moments, messages and Suggestions
- Review and act on Suggestions to address issues
- Investigate concerns and search a Library of 20,000 topics
- Coordinate care using secure group messaging and a shared calendar
- Record events with Care Notes, documents and the calendar
How do I get around?
- Home shows all recent activity and one-touch access to everything
- The navigation bar allows you to jump to key screens
- Investigate lets you express a concern, see insights or explore the Library
- Suggestions help you manage recommendations over time
- Manage lets you access Profiles and Circles from any screen
- Tips provide help and navigation aid from any screen
How do I get help and provide feedback?
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Press the
Maia icon for a few seconds to access Tips
- View the Maia Explainer video here
How do I provide feedback to Maia?
- Use Feedback or Rate Maia under the top-left “hamburger” menu
- Send us an email at feedback@maia-care.com
How do I get access to the Maia app?
What are the Maia Terms of Use?
View Terms of UseWhat is the Maia Privacy Policy?
View Privacy PolicyHome
Home is the “check-in” screen. See recent activity immediately, and communicate a Mood, coordinate care, manage documents, share Moments or navigate to another task.
Investigate
Investigate a concern, view Maia Suggestions and research topics.
Suggestions
Maia makes recommendations to deal with concerns that you identity and potential issues that Maia uncovers. The Suggestions screen lists issues with potential risks and articles to help address the challenge. Suggestions can be starred for priority, deferred and marked complete by swiping left.
Concerns
Enter something that worries you and Maia will provide Suggestions with supporting articles. Your concerns will be saved until you archive or delete them by swiping left.
Library
You can explore over 20,000 topics designed to educate and help caregivers by browsing or searching the Library. The Library is organized into eight top-level areas dealing with all areas of caregiving and health.
Articles
Most articles contain sections with links to other articles and resources. Some include videos from a library of over 500. Articles can be bookmarked and also shared with others in a Care Stream.
Care Stream
You can share Suggestions and articles with fellow caregivers via secure group messaging. You decide who can access each thread depending on the topic.
Events
You can create reminders, tasks, and appointments that can be managed on a shared calendar.
Care Notes
You can journal to keep track of care events by typing, speaking, and uploading images and videos. Maia can automatically identify risks that might not be apparent.
Profile
You can review and update the profile of your older adult and their caregiver circle. Maia monitors interactions and events and updates the profile that is used to help discover hidden risks.
Hamburger menu
Under the top-left “hamburger” menu, you can manage your account, provide feedback and get help.
Tips
You can get screen Tips at any point by pressing the Maia icon for a few seconds.
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